Cancellation and Refund Policy

ARTICLE 1 - RIGHT OF WITHDRAWAL

1.1. Withdrawal Period

The Consumer has the right to withdraw from the agreement within 14 (fourteen) days from the delivery of the service subject to the distant agreement to himself/herself or the person indicated by him/her, without showing any reason and without paying any penalty.

1.2. Situations Where the Right of Withdrawal Cannot Be Used

Exceptions include:

• Delivery of digital content with the explicit consent of the Consumer
• Informing the Consumer about using the right of withdrawal
• Commencement of use of the service (first query made)

1.3. Using the Right of Withdrawal

To use the right of withdrawal, notification can be made by one of the following methods:

• Email: [email protected]
• Contact form: https://www.e-iban.com/iletisim.php
• Phone notification: +90 532 320 99 77
• Written notification: Fener Mh. 1968 Sk. No:16 Muratpaşa Antalya, Turkey
• Filling out and sending the withdrawal form below

ARTICLE 2 - REFUND CONDITIONS

2.1. Refundable Situations

Refund requests are evaluated in the following cases:

• The service has never been used (no queries made)
• Inability to receive the service due to technical failure
• Using the right of withdrawal within the first 14 days, provided no queries have been made

2.2. Non-Refundable Situations

• Commencement of use of the service (making queries)
• Expiration of the 14-day withdrawal period
• User error or misuse
• Account closure due to violation of terms of use

2.3. Refund Process

When a refund request is received:

1. The request is reviewed within 48 hours at the latest
2. Service usage check is performed
3. If found appropriate, the membership is cancelled
4. The payment amount is refunded within 10 (ten) business days
5. The refund is made using the method by which the payment was made

2.4. Partial Refund

If the service has been partially used, the remaining amount may be refunded after deducting the usage rate. This is at the discretion of Yavuz Selim Sağlam.

ARTICLE 3 - SUBSCRIPTION CANCELLATION

3.1. Immediate Cancellation

An immediate cancellation request can be sent to customer service through the Support Center for subscription cancellation.

In case of immediate cancellation:

• Access to the service is terminated immediately
• No refund is made for remaining query rights
• No refund is made for the remaining period

ARTICLE 4 - WITHDRAWAL NOTIFICATION FORM

You can use your right of withdrawal by filling out the form below:

ARTICLE 5 - PROCESSING TIMES

5.1. Withdrawal Notification Response Time

A response is given within 48 hours at the latest from the time the withdrawal notification reaches Yavuz Selim Sağlam.

5.2. Refund Processing Time

If found appropriate, the payment amount is refunded within 10 (ten) business days from the use of the right of withdrawal.

5.3. Transaction Tracking

The status of the refund transaction is notified via the Consumer's email address.

ARTICLE 6 - PAYMENT REFUND

6.1. Refund Method

The refund is made using the method by which the payment was made:

• Credit Card/Debit Card payment: Refund to the relevant card
• Wire Transfer/EFT payment: Refund to bank account

6.2. Refund Deductions

Deductions may be made from the refund amount in the following cases:

• Used query right fee (based on unit price)
• Transaction fees applied by the bank or payment provider
• Shipping or communication costs (in case of written notification)

6.3. Refund for Payments Made by Wire Transfer/EFT

For refund requests where the original payment was made by wire transfer/EFT:

• The refund will be made to the original bank account used for payment
• The refund amount will be sent to the IBAN account declared by the Consumer
• Due to bank processing times, it may take 1-3 business days for the refund to appear in the account
• The Consumer is responsible for any delays caused by providing incorrect account information
• It is mandatory to notify [email protected] with IBAN information for the refund

ARTICLE 7 - DISPUTE RESOLUTION

For refund and cancellation disputes, please first contact us via [email protected] email address. For detailed dispute resolution methods and competent court information, please refer to Terms of Use Section 13.

ARTICLE 8 - VALIDITY

This Cancellation and Refund Policy is prepared in accordance with Law No. 6502 on Consumer Protection and the Regulation on Distant Contracts. Relevant legislation provisions shall apply to matters not regulated.